Several people have asked for more information about certain aspects of the Enterprise Information Architecture in Context diagram (PDF). In particular, they have asked about definitions for the various kinds of content described in the diagram: content, documents, and records. Here are working definitions for those three kinds of information, and some other contextual definitions…
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My work recently shifted from the comfortably concrete world of Web sites and portals to the cloudy conceptual world of enterprise information architecture. The folks I’m working with are in records management, enterprise architecture, Web, IT, and management. There are even some librarians in the mix. The various groups each speak their own lingo and have trouble understanding one another’s motivations, processes, and deliverables.